Privacy Policy

Privacy Policy

At Spartzy, our customers’ Privacy and the Security of Their Personal Information Is Very Important and we are committed to safeguarding, protecting and responsibly handling the information. Revespor Brands International Ltd., company registered in England and trading as SPARTZY, values its customers and respects any concerns about online security and privacy. This is why we have a Privacy Statement so you can see what we are about, what we will doand how you can contact us.

This Privacy Statement applies to all SPARTZY websites in the Spartzy.com domain hierarchy (“Websites”) and to our SPARTZY family of companies. By using our website, you consent to the collection and use of your personal information. In addition to reviewing our Privacy and Security Policy, you should also read our Terms of Use.

The contact details relevant to your country or region are set out below in the “Contacts Us” section.

In this Privacy Statement we use the terms “we”, “us” and “our”.  This is a reference to SPARTZY, just in case you were in any doubt.

We can always be contacted at customercare@spartzy.com.  Please direct privacy matters to this address or use the general contact us formthrough Contact US section of the Website(s).

1. So what is this Privacy Statement about?

This Privacy Statement outlines how we collect personal information, how we maintain, use, disclose and secure that information and destroy information that is no longer needed. It also provides some detail about your privacy rights along with our general rights and obligations and our statement in relation to the personal information we keep on record, how we use “cookies” and “IP Addresses”.

The Website provides information about and details of SPARTZY products and services, which are available for online purchase. Users are required to register their personal details prior to purchasing goods from the Website. Acceptance of the SPARTZY Terms and Conditions is a pre-requisite to use of the e-commerce component of the Website.

If you are under 16, we require that you inform a parent or guardian about Spartzy’s Privacy Policy and Terms and Conditions as well as requiring their consent to the Privacy Policy and Terms and Conditions before registering or placing an order with Spartzy.

2. Personal Information held by SPARTZY

We only collect personal information that is necessary to assist us in providing our services. In most situations, the information we collect about you is provided to us directly by you, for the purpose of purchasing SPARTZY products from the Website.Generally, we keep a record of one or more of the following types of personal information about users of the Website:

(a)address, telephone number, e-mail address, bank account or credit card details and any other information provided by them, as well as any information provided by them about third parties, such as a name and delivery address;

(b)account transaction information for any purchases made via the Websites; and

(c)historical commentary regarding any conversations held between our users and SPARTZY.

All information collected is required and used for our business purposes only.  We will not share, rent or sell your personal details with any third party to SPARTZY.

3. Collection of Personal Information

SPARTZY may collect personal information about you in a number of ways, including, but not limited to:

(a)Directly from you, when you register, sign-in, search, add items to your shopping cart, participate in a test profile or survey, subscribe to our e-mail newsletters, submit information online or provide information by email, phone or in documents when you communicate with our customer service.

(b)Any other form of information submitted to us by you or any other person such as third parties who submit your name and address, as a point of contact and/or delivery address.

(c)Via service providers, via other websites or from other sources both from other companies and from other public documents and via strategic partners.

(d)Website Visit - Spartzy or its authorised service partners may monitor activities, preferences, and transactional data (such as your IP address, browser type, and operating system) relating to your use of Spartzy.com or its affiliate websites under the spartzy.com domains.

(e)Online Transactions - We collect information about you when you use our website to buy your chosen products. We will assist you in creating a user ID and a password to protect your account information.

(f)Public Platforms - Any information disclosed on publicly viewed areas of Spartzy.com is public information that may be viewed and collected by any party. We cannot control the use of information disclosed in the social networking, chat rooms, reviews, or blog board portions of our site. You should exercise caution when disclosing information, including photos or images, in these public areas and should refrain from disclosing personally identifying information. Spartzy reserves the right to remove any information at any time from our site that we deem inappropriate or for any other reason.

As a result of these actions, you might supply us with such information as your name, address, phone number, e-mail address, delivery address, credit/debit card number, security code and expiry date, personal shopping and product preferences.

We also automatically receive and store certain types of information whenever you visit our website(s)via server logs, cookies, order forms and competitions. A cookie is a file that your web browser places on your computer's hard disk for record keeping purposes. The information collected in this way can be used to identify you unless you modify your browser settings. The cookie does not store any credit/debit card information nor password details.

What Are Cookies and How we use them?

We may use "cookies" to collect or log certain information. A cookie is a small piece of information that a website stores on a computer and which it can later retrieve. We may use cookies for informational purposes – for example to store our customers' preferences for certain kinds of products or to serve advertisements tailored to a customer’s preferences.

The cookies will not contain information that will enable anyone to contact our customers via telephone, e-mail, or any other means. If our customers are uncomfortable with the use of cookie technology, they can choose toopt out of our cookies at any time by clicking here, or they can set their browsers to refuse cookies.

If a user utilizes more than one type of browser, or more than one computer to access the Internet, they will need to opt out in each browser and on each computer that they use. Certain of our services, however, could be dependent on cookies, and our customers may disable those services by refusing cookies.

We will not collect any information about you unless it is specifically and knowingly provided by you. The information we collect will be accurate and up to date. You can check this at any time by contacting us. We will immediately correct any inaccuracies you report.

This Privacy and Security Policy Applies to all Customers

Parts of this Privacy and Security Policy may not apply to visitors outside the UK. If you are a non-UK. visitor to our website, by visiting our website and providing us with data, you acknowledge and agree that your personal information may be processed for the purposes identified in this Privacy and Security Policy. In addition, such data may be stored on servers located outside your resident jurisdiction, which may have less stringent privacy practices than your own. By providing us with your data, you consent to transfer of such data.

4. Use of Personal Information

Unless you opt out or object, this information may be used to:

(a)contact you;

(b)deliver your purchase orders to you or the nominated delivery address;

(c)fulfil administrative functions associated with your purchase order, for example billing;

(d)carry out secondary purposes related to the primary purpose of carrying out our business functions, such as providing products purchased by you to you;

(e)effectively manage your accounts and carry on our business;

(f)assess, process and investigate queries and/or complaints made by you;

(g)update your records;

(h)send news, information about our activities and general promotional material which we believe may be useful to you;

(i)monitor who is accessing the Websites or using services offered on the Websites; and

(j)profile the type of people accessing the Websites in order to serve them better through common interests. Spartzy.com or one of its authorised service providers, may use this information to track aggregate traffic patterns and statistical information to describe our customer audience, products and services, and to develop tailor made services, partnerships with third parties and offering products and services which we believe our customers will be interested.

We have business, affiliate and technical partners whom we share data with to handle orders, process credit and debit card payments and provide a range of services, including for fraud protection purposes. They are bound by Data Protection covenants and must process the personal information in accordance with this privacy policy.

This website uses Worldpay to provide secure credit and debit card transactions. When you place an order, your credit/debit card information is encrypted and then sent over the internet using an SSL connection. No one can read or access the data that is being transmitted.

You should be aware that if we are requested by the police or any other regulatory authority investigating suspected illegal activities to provide your personal information, we are entitled to do so.

If you do not wish to have your personal information used in this manner or for any other specific purpose you can e-mail us accordingly.

5. Opt-Out

You may, at any point (but we hope not), want to tell us to stop contacting you.  If so, you may remove yourself from future messages, news, promotional materials and the like by following the instructions found within the sent message. Unsubscribing from any promotional mails by clicking on the 'unsubscribe' link will also ensure that your name is removed from our mailing lists.After the Opt-Out request is processed, a final message will be sent to you confirming removal of the address.

Alternatively, you may send your request via using the contact us formon Contact Us section of the website or email customercare@spartzy.com

6. Protection and Security of Personal Information

We take all reasonable steps to protect all personal information we collect or hold about our users from misuse and loss, and from unauthorised access, modification and disclosure to the best of our ability. We have physical, electronic and procedural safeguards to protect your information that is held by us, and this includes among other things, preventing users from accessing information they have no need to access, by employing industry standard techniques such as firewalls, virus scanning tools and encryption; by using secure networks when transmitting electronic data; by practising a ‘clean desk statement’; and by providing secure storage for physical records.

We utilise “cookies” which enable us to monitor traffic patterns and to serve you more efficiently if you revisit the site. A cookie does not identify you personally but it does identify your computer. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance.We will not sell or otherwise provide your personal information to a third party, or make any other use of your personal information, for any purpose which is not incidental to your use of the Websites. For the removal of doubt, personal information will not be used for any purpose which a reasonable person would not expect.

SPARTZY uses secure methods to destroy or de-identify any personal information as soon as the law permits, provided the information is no longer needed by us for any purpose.

Our internal secure data policies restrict access to customers’ personal information to only authorised employees. Any authorised employee may use our customers’ personal information for Sparty’s business purposes only. Employees are bound by internal policies that require them to maintain the confidentiality of our customers’ personal information. Employees who violate these requirements are subject to disciplinary action, up to and including termination form their services.

We maintain procedural safeguards that are designed to guard our customers’ personal information. For example, we may make use of firewall barriers, encryption techniques, and/or authentication procedures. Unfortunately, no data transmission over the Internet can be guaranteed to be absolutely secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. In the event of a breach of the confidentiality or security of your personal information, we will notify you as necessary so you can take appropriate protective steps. Unless you indicate otherwise, we may notify you under such circumstances using the e-mail address you provided to us when you registered with Sparty.com or its affiliate domains.

 

What are your Responsibilities to Safeguard Your Privacy?

You should be careful to maintain the secrecy of your passwords and/or account information and be responsible about protecting your personal information and identity whenever you are online. It is important that you protect your computer against any unauthorised access to your password and to your computer. It's important that you ensure that you have logged out if you are using a shared computer.

We make every effort to ensure all orders are thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks and we ask for your co-operation to enable us to complete them. Fraudulent transactions will not be tolerated by us and such transactions will be reported to the relevant authorities.

7. Rights to Disclose Personal Information

We may need to disclose personal information to various organisations and/or third parties (such as delivery service providers, information technology services providers, marketing service providers, market research agents, business partners and affiliate companies of SPARTZY) from time to time to help us to provide and market our goods and services to you.

In some instances, we may need to disclose personal information to organisations and/or parties in a foreign country where, for example, this disclosure or transfer of personal information is necessary to enable the performance of our services (such as customs departments and postal services). Such disclosure will be only for purposes related to the primary purpose for which your personal information was collected, and will not be for any purpose that you would not reasonably expect.

For all other purposes, your consent is generally required prior to disclosure of personal information, however we may still use or disclose that information if:

(a)We subsequently notify you of the intended use or disclosure and you do not object to that use or disclosure;

(b) We believe that the use or disclosure is reasonably necessary to assist a law enforcement agency or an agency responsible for government or public security in the performance of their functions; or

(c) We are required by law to disclose the information such as in connection with a subpoena or similar legal process, or in connection with a merger, acquisition, or bankruptcy, as discussed below:

(d)If Spartzy should ever file for bankruptcy or merge with another company, or should decide to buy another business or sell or restructure part or all of its business, we may be required to disclose your personal information to prospective or actual purchasers and other parties. It is our practice to obtain appropriate protections for information disclosed in these types of transactions. We cannot, however, guarantee that our Privacy and Security Policy will remain unchanged if Spartzy is sold or merges with another company.

We will preserve the content of any e-mail you send us if we believe we have the legal requirement to do so.

Your e-mail message content may be monitored by us for trouble-shooting or maintenance purposes or if any form of e-mail abuse is suspected.

Personal information which we collect may be aggregated for analysis but in such circumstances we would ensure that individuals remain anonymous.If you request us not to use personal information in a particular manner or at all, we will adopt all reasonable measures within our reach to observe your request.

8. Correction of Information

We take all reasonable steps to ensure that all personal information we hold is accurate, complete and up to date. Users and other individuals should update and maintain their contact details within their online account, by logging into the Websites using their personal login and password and accessing their account information.

If something is not right, then tell us via using the contact us formon Contact Us section of the website or emailcustomercare@spartzy.com

9. Access to Information 

Individuals are entitled to request access to any personal information relating to them that has previously been supplied to us over this Website(s). They are entitled to edit or delete such information unless we are required by law to retain it.

We will process requests within a reasonable time, usually 14 days for a straightforward request or 30 days if it is more complicated. More time may be needed, depending on the nature of the request. Appropriate identification of the individual concerned will be confirmed before access is provided.

There is no fee charged for requesting access to your personal information, however we may charge you for the reasonable cost of processing your request which will be notified to you.

10. Contacting us

If you wish to comment on or query our Privacy Statement, please use the contact us formon Contact Us section of the website or email customercare@spartzy.com

11. Changes to our Privacy Statement

We may amend this Privacy Statement from time to time. Not all changes to our Privacy Statement will require the consent of our users, for example where office security procedures are changed. We will notify our users of any change to our information handling statement that requires your consent before implementing.

This Privacy Statement was last updated on March 2017.